This public-facing policy closes the current 404 gap and gives customers a clear explanation of how the service handles information. It should still be reviewed as part of your normal legal process before final publication.
Information We Collect
Legible may collect account information such as name, email address, company name, billing details, and workspace configuration data. We may also collect usage information such as page visits within the product, API requests, feature activity, and diagnostic logs needed to operate and secure the service.
If you connect external content sources, Legible also processes the content, metadata, and integration details needed to provide the platform's indexing, delivery, analytics, and retrieval features.
How We Use Information
We use information to provide the service, improve platform reliability, authenticate users, secure accounts, bill subscriptions, support integrations, measure product performance, and communicate with customers about their account or product updates.
We may also use aggregated or de-identified information to understand usage patterns and improve the product.
Content And Connected Sources
When you connect a site, CMS, FAQ set, or uploaded document to Legible, we process that information to create the outputs you enable, such as clean Markdown, discovery files, chunked retrieval content, analytics, or AI integrations.
You are responsible for ensuring you have the right to connect and process that content through Legible.
Cookies And Similar Technologies
Legible may use cookies or similar technologies for authentication, session continuity, security, analytics, and product performance. Some third-party services connected to the website or application may also use cookies or related technologies.
You can typically control cookies through your browser settings, though disabling them may affect product functionality.
Sharing
Legible may share information with infrastructure, analytics, billing, support, and communications providers that help operate the service. We may also disclose information when required by law, to protect users and the platform, or as part of a business transaction such as a merger or acquisition.
We do not sell customer personal information in the ordinary course of operating the service.
Retention And Security
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate operational records. Retention periods vary depending on the type of data and the customer's relationship with the platform.
Legible uses reasonable administrative, technical, and organizational measures to protect information, but no system can guarantee absolute security.
Your Choices
You can request updates to account information, rotate or revoke API keys, disconnect integrations, and delete content sources through the product or by contacting Legible. Depending on applicable law, you may also have rights related to access, correction, deletion, or objection to certain processing.
Contact
Privacy questions can be sent to [email protected]. If you are reviewing how the service is used, you may also want to read the Terms of Service.
Need the usage rules too? Read the Terms of Service.